Privacy Policy
Lulu’s Laundry Service (“we,” “us,” or “our”) is a sole proprietorship operating in Halifax Regional Municipality, Nova Scotia. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you submit a quote request or sign up for our service through luluslaundry.com, we collect the following information:
- Full name
- Phone number
- Email address
- Pickup address
- Pickup frequency preference
- Type of service (commercial or residential)
- Any additional notes you provide
- Promo or referral codes, if applicable
We may also collect basic usage data through our website (such as pages visited) through standard web hosting logs. We do not use tracking pixels, advertising cookies, or third-party analytics platforms.
2. How We Use Your Information
We use the information you provide solely to:
- Respond to your quote request
- Schedule and manage your laundry pickup and delivery
- Process payments for services rendered
- Send service-related communications (pickup confirmations, invoices, schedule updates)
- Apply promotional or referral discounts where applicable
We do not use your information for marketing purposes without your explicit consent.
3. How We Store Your Information
Your information is stored securely in an encrypted database hosted on a private server. Access is restricted to authorized personnel only. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.
We do not store full payment card details on our systems. Payment transactions are processed securely at the point of sale.
4. Sharing of Information
We do not sell, rent, or share your personal information with any third parties, with the following limited exceptions:
- Payment processing: Payment information is processed through secure payment providers as required to complete transactions.
- Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.
Your data is never sold to advertisers or data brokers.
5. Payment Methods
Lulu’s Laundry Service accepts cash, e-transfer, and credit card payments. Cash transactions do not require us to collect or store any additional personal data beyond your service record.
6. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to any legal or contractual obligations
- Withdraw consent for communications at any time
To exercise any of these rights, contact us at the email address below.
7. Cookies
Our website uses only essential cookies required for basic site functionality. We do not use advertising cookies or third-party tracking cookies.
8. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Lulu’s Laundry Service
Halifax Regional Municipality, Nova Scotia
info@luluslaundry.com
luluslaundry.com